Amtek can provide you with a variety of managed service offerings to supplement your IT staff, while helping you stretch your IT budget dollars.
AMTEK’s Network Operations Center handles routine maintenance and monitoring functions, including:
In addition, we offer packages that include 24/7 remediation on both the desktop and server. Platinum and Platinum Plus customers can also select optional services that include network device management for routers, firewalls and switches.
AMTEK Offers Three Managed Service Plans:
|Temp File Deletion||X||X||X|
|Remote Troubleshoot and Fix||X|
|Preventive Maintenance for Exchange/Active Directory||X||X||X|
|SOPs for Correction before Escalation||X||X||X|
|Integration with PSA (such as Connectwise or Autotask)||X||X||X|
|Remote Troubleshoot and Fix (Alert and Resolution)||X||X|
|Move/Add/Change Users or Groups||X||X|
|*Option: Preventive Maintenance for Routers, Firewalls and Switches
AMTEK also offers network device management for routers, firewalls and switches as an optional service to enhance our Platinum and Platinum Plus plans.
Choose your service level:
Both the Premium and Comprehensive packages include ISP vendor management (escalation to ISP).
Premium Package for routers and firewalls:
Monitoring and alerting for SNMP enabled network devices
Comprehensive Package for routers and firewalls:
Switch Package — supports switches only and includes: